QUESTIONS? WE HAVE ANSWERS.
Your Account & Orders
How do I cancel or change my order?
As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.
How do I exchange my order?
As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.
How long will it take me to get my order?
As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.
About Us
About Us
We are a virtual healthcare provider offering accessible, affordable, and evidence-based treatment options from the comfort of your home. Our team of U.S.-licensed medical professionals conducts thorough evaluations and prescribes treatment plans tailored to your needs. We serve patients across multiple states and are committed to delivering high-quality care—without the barriers of traditional healthcare systems. With fast shipping, transparent pricing, and no insurance required, we make it easier than ever to prioritize your health.
How it works
As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.
Pricing
You may qualify for a complimentary consultation with your order. Should medication be suitable, you can acquire it via the Kin Meds platform at significantly reduced prices compared to other websites, often even more cost-effective than your neighborhood pharmacy.
Ordering
Where does Embrace Rx offer service?
We have nationwide coverage. If in doubt about a specific territory, please reach out.
Do I need to sign for my order?
No. Your medication will ship via Rush No-Contact delivery, a signature is not required.
How do I change my credit card?
You can change your method of payment at any time. Login to your Kin Meds account and follow the prompts.
What if I have a problem with my order or my account?
Click on the “Contact us” section of this site and create a ticket. Our team will then review and get back to you to resolve your inquiry.
How long will it take to get my medication?
Once you complete the online visit, you’ll hear back from one of our US-based doctors in 24 hours (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.
How can I change my shipping address?
Login to your account and update your shipping address at any time. Once your medication is shipped and delivered, you can change your address for all future shipments.
Others
Can I use my health insurance?
We do not accept insurance. We believe an individual’s access to quality care should not depend on a third party’s opinion. Kin Meds has removed the barriers traditional insurers can cause and replaced them with transparency and convenience. Our prices for your doctor consultation and medication are industry-leading and oftentimes cheaper than using insurance.
Is it legal to prescribe medications online?
Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.
Which pharmacies are you affiliated with?
Embrace Rx works with a variety of licensed pharmacies in the United States. We always suggest choosing a LegitScript or an NABP-certified facility to ensure the highest standards in full compliance with state laws.
When will I be charged for my medication?
You will be billed for your medication when the medication is shipped based on the treatment plan you select.
Is my information safe?
Yes. We take protecting your information seriously. Please read our Privacy Policy for details.
How old do I have to be to use Embrace Rx?
We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.
If I’m having an emergency, what should I do?
In case of an emergency please call 9-1-1.
Why do I need to submit a copy of my photo ID and take a picture of myself?
State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.
Returns
How do I reorder?
You will receive a notification monthly to renew your prescription. Your provider will review your information monthly, and if eligible, you will have the option to continue your prescription. You will not be charged monthly unless you process your payment. Your monthly prescription is not automatically debited.
Can I return my medications once I receive them?
Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the “Contact us” section and we’ll get back with you.
Which pharmacies are you affiliated with?
Embrace Rx works with a variety of licensed pharmacies in the United States. We always suggest choosing a LegitScript or an NABP-certified facility to ensure the highest standards in full compliance with state laws.